License Dongle is Detected, but Still in Evaluation Mode

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beck
Posts: 2
Joined: 14 Nov 2019, 18:18

License Dongle is Detected, but Still in Evaluation Mode

Post by beck » 16 Nov 2019, 19:35

I have an issue where it appears V-REP is detecting my license dongle, but it's still in evaluation mode. The dongle ID is printed in the console, but I can't save. I'm on Ubuntu, and followed the instructions in the readme to set up the udev rules.

coppelia
Site Admin
Posts: 7450
Joined: 14 Dec 2012, 00:25

Re: License Dongle is Detected, but Still in Evaluation Mode

Post by coppelia » 18 Nov 2019, 14:42

Hello,

when you nagivate to [menu bar --> Help --> Enter license key...] does it say something like: "hardware ID" or "hardware ID (dongle)"?
If it is the second, then your dongle gets correctly detected. You should have received a license key associated with your dongle. YOu should enter it in that dialog.

Best regards,
Marc

beck
Posts: 2
Joined: 14 Nov 2019, 18:18

Re: License Dongle is Detected, but Still in Evaluation Mode

Post by beck » 18 Nov 2019, 20:53

Ah, I didn't know I also needed to enter the license key, that's the issue. Thanks!

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