Issue with Coppelia Cloud License

[DanielVDI]

Hello,

I have the Coppelia software with cloud license but I cannot use the license because it shows me the following error message:

[CoppeliaSim:loadinfo]License: found a cloud license key
[CoppeliaSim:error] The cloud license manager failed with: Proxy denied connection (code 301)

I'd like to know which proxy connection or IP/port I need to have open to license the software. Could you help me?

From Chrome I can access to the CoppeliaSim website.

Thanks.

[coppelia]

Hello,

can you tell me what version of CoppeliaSim you are using? Also, what platform are you on? (my guess is Ubuntu24). Since when did the problem start?

Cheers

[DanielVDI]

Hello,

I am using CoppeliaSIM Pro version V4.10.0 rev0, the latest from the official website, and Windows 11.

The problem started when I upgraded from Windows 10 to Windows 11.

Regards,

[DanielVDI]

Hello,

can you tell me what version of CoppeliaSim you are using? Also, what platform are you on? (my guess is Ubuntu24). Since when did the problem start?

Cheers

Hello,

I am using CoppeliaSIM Pro version V4.10.0 rev0, the latest from the official website, and Windows 11.

The problem started when I upgraded from Windows 10 to Windows 11.

Regards,

[coppelia]

Please contact us via email with your invoice number.

Cheers